Institutional Standards

Policies, Safeguarding & Complaints

Clear standards help protect beneficiaries, employees, volunteers, partners and the integrity of BQF’s work.

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Our Policy Framework

Values Translated into Practice

BQF’s policy framework supports ethical conduct, professional behaviour, responsible information handling, protection from harm and fair response to concerns.

Code of Conduct & Ethics

Standards supporting responsible behaviour across trustees, teams, volunteers, advisers and representatives.

Safeguarding & Protection

Measures supporting dignity, safe participation, professional boundaries and protection from harm.

Conflict of Interest

Guidance encouraging transparent decisions and responsible disclosure of relevant interests.

Data Privacy & Confidentiality

Responsible handling of personal, medical, financial and beneficiary information.

Financial & Procurement Integrity

Standards supporting responsible financial authority, purchasing and prevention of misuse.

Equality and Dignity

A commitment to respectful, fair and non-discriminatory participation in BQF services and activities.

Feedback and Concerns

Help Us Listen and Improve

Beneficiaries, families, employees, volunteers, donors, partners and members of the public can contact BQF with feedback or concerns.

Share Feedback or Make a Complaint

Tell us about your experience or a matter that requires a response from the relevant BQF team.

Submit Feedback

Report a Serious Concern

Raise a concern involving safety, abuse, exploitation, fraud, misconduct or another urgent matter.

Report a Concern

Policy Resources

Standards Strengthened through Everyday Practice

Policies are meaningful when they are understood, implemented and reviewed across the institution.

Explore Public Policies